Ghostcrawler’s Twitter… Good or Bad?

Over the past year, Blizzard has embraced social media more than ever before.  Their blog, Facebook page, and assorted Twitter feeds allow for more interaction with the fans than ever before.

Sounds great.  What could be better than interaction with the customers?  Sounds like a smart way to get feedback and input from those who are in the trenches.

And yet…  think back to the people who were in that pug group you ran with yesterday.  Yeah, you remember the group… where the tank was calling the dps names and the melee dps was standing in bad stuff and then rolling need on the intellect leather and the healer was afk half the time and then yelling about people standing in stuff and and and…

Now, imagine those people interacting with Ghostcrawler on Twitter.

I don’t subscribe to the Twitter feeds myself, but I do read some of the interaction between the devs and their followers when it is posted on MMO Champion.  I have to say – its hard to stomach.

In the old days, some classes would get nerfed and other buffed and there was a constant ebb and flow of balancing classes.  If our class was nerfed, we would gripe on forums for a while and then settle down.  Well, that model is no longer true now that people can yell at the developers directly.  The Twitter “conversation” is almost entirely made up of an endless string of whining and complaining.  When the developers defend their decisions and philosophies, they are accused of ignoring the players.

In the final straw, then the players use their mask of internet anonymity to become complete jerks toward Ghostcrawler and his fellow devs.  The disrespect you read in those tweets is saddening.  This kind of sub-human interaction is enabled by the internet society we now live in – where you can say pretty much anything you want to anyone because your identity is hidden behind a site handle.

I don’t know how Ghostcrawler and the other devs can stand it.  In their position, I couldn’t read those tweets for more than a day or two without turning in my resignation papers and drinking heavily.

Am I wrong?  Am I just too old to appreciate the subtle complexities in the twitter discussion?


5 Responses to “Ghostcrawler’s Twitter… Good or Bad?”

  1. 1 ellori
    January 10, 2013 at 12:35 am

    I used to work in a game publishing company, and also interacted with players. You see the worst of people there as gamers are loud customers combined with internet anonymity. You have to laugh at it or you’ll drown, but sometimes it still pisses you off. GC and co. are honestly awesome because they swim in those toxic waters everyday and thrive.

    • January 13, 2013 at 11:37 pm

      I agree. I have the utmost respect for what the devs do. It makes me sick to see the disrespect that is heaped on them by these know-it-alls who think so much of their own opinions.

  2. 3 A disgruntled customer
    January 27, 2013 at 5:30 pm

    The waters are toxic because blizzard keep urinating in them.
    For example Ghostcrawlers patronizing replies on the issues of low population servers.

    • January 27, 2013 at 10:14 pm

      Twitter restricts you to 140 characters. If you’re looking for a thorough explanation of Blizzard’s philosophies, that’s not the place.

      Also, I notice that every time Blizzard or Ghostcrawler doesn’t agree with someone’s opinion, it is immediately labeled as inconsiderate, patronizing, or uncaring about their customers. I don’t see it.

  3. January 29, 2014 at 5:58 am

    I truly do take into account all the aspects you may have provided to your posting. These are genuine and can definitely perform. Even so, the articles have become quick for beginners. Do you you should increase them a little bit via next occasion? Basically post.

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