I wonder what goes into being a GM?
Last Friday I won the Pauldrons of the Fallen Champion from High King Maulgar. Unfortunately, our loot got bugged. We thought it was because the master looter had died and released, but that turned out not to be the case.
So our whole raid opened tickets explaining that three people had been unable to get their loot. We heard from a GM a few hours later, and the ticket was “escalated” the following day. I received an email telling me that it might take a few days.
Last night at about 7 PM I got the Pauldrons in the mail. That’s my first piece of T4, and my first piece of raid Tier gear ever (not counting dungeon set items). I’m not going to wear it until I get a second piece for the 2-piece SnD bonus, but its still a big personal accomplishment.
What went on during those four days between opening a ticket and getting the loot? Obviously, the GMs have to work through a backlog of similar cases. But what do they do? Someone suggested that they go through game logs to see what happened, but I seriously doubt that is the case. Maybe they have a player history so they can check and see if I have made similar requests before.
It turns out that the loot problem was caused by an add-on. Odd that it would suddenly bug like that, and not on a patch day.
Unfortunately, we had the same problem the next day in Karazhan. We had the same master looter with the same add-on (this was before we figured out the problem) and I was unable to loot my Steelhawk Crossbow from Attumen. Now if I open another ticket I’m sure I will look like a liar or a cheat, having asked for items twice in one week, so I haven’t done so. I can live without the crossbow, I guess.